Degree Days.net Pro Account Management

To sign up for a new Degree Days.net Pro account, please choose one of the plans here.

To access Degree Days.net Pro you will need the special link that was given to you when you signed up. This will have appeared on the web page at the end of the checkout process, and also in a welcome email sent to the email address you signed up with (please check your spam folder if you can't find it). When you click that special link it should take you to our website, but you should see your name at the top of the screen, and you should be able to access all the extra features that your Pro plan offers. Your browser should also set a cookie that will automatically give you the Pro website whenever you visit our home page. However, cookies sometimes get cleared, so from time to time you may need to find that email with your special link and click it again.

If you click the special link but can't see your name at the top of the screen, your account has probably expired. The 1-Site Day Pass expires automatically after one day. Pro Solo and Pro Team accounts are subscriptions that will expire if you cancel them or if a payment fails and isn't fixed within a week or so. Please continue reading below for more about subscriptions and how to manage them:

Subscriptions

The 1-Site Day Pass is not a subscription (it just bills once at the beginning and expires automatically), but all the other Degree Days.net Pro plans are subscriptions that will keep running until they are cancelled.

Payment receipts are sent automatically to the email address associated with your account. If they haven't come through, please check your spam folder and mark them as non-spam to increase the chances of future emails getting through. If you're still missing any receipts, please email us at info@degreedays.net so we can get the system to re-send them.

To change the email contact associated with your account, please email us at info@degreedays.net – we're happy to do this any time.

To change your payment method, or to cancel your account you need to visit your billing control panel with FastSpring (the company that manages all billing for us). There is a link to this in each of your payment-receipt emails. From the billing control panel you can find options to change your payment method (e.g. enter a new credit card) or cancel your account. There is no penalty for cancelling and your pro access will continue to run until the end of the billing month or year that you've already paid for.

If a subscription payment fails (e.g. because of an expired credit card), the system will email you to let you know. Then, via your billing control panel (the link for which is included in each of your payment-receipt emails) you can enter a new payment method, which the system will bill immediately to keep your account active. If you want the system to try billing the same card again (e.g. if a payment failed because of an issue with your bank that you have now resolved), you'll need to re-enter the card details through your billing control panel, as if you were entering a new card. The system requires this to be sure that you want it to try billing the card again, as it doesn't want to risk automatically retrying failed billings in case your bank charges you fees for declined payments.

If your account has expired (which will happen a week or so after a failed payment), your billing control panel will no longer offer the option to enter new payment details. The best thing to do then is to sign up for a new account.

For anything else of course please feel free to email us at info@degreedays.net at any time.

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